p,ul,li,h1,h2,h3,h4,h5,h6{margin:0;padding:0;}
li{list-style: none;}
* {
    margin:0;padding:0;
    tap-highlight-color: rgba(0,0,0,0);
    -webkit-tap-highlight-color: rgba(0,0,0,0);
    box-sizing: border-box;
}



body {background-color: #fafafa;overflow: auto;font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
    "Helvetica Neue", Helvetica, "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei",
    SimSun, sans-serif;}

li,ul {list-style: none;}
/*html,body {height:100%;position: fixed;left: 0;bottom: 0;}*/
input {outline: none;border:none;}

::-moz-placeholder {
    font-size: 13px;
    color: #8DA2B5;
    letter-spacing: 0.73px;
}
::-webkit-input-placeholder {
    font-size: 13px;
    color: #8DA2B5;
    letter-spacing: 0.73px;
}
:-ms-input-placeholder {
    font-size: 13px;
    color: #8DA2B5;
    letter-spacing: 0.73px;
}

::selection {
	background:#FC4B4B!important;
}
::-moz-selection {
	background:#FC4B4B!important;
}
::-webkit-selection {
	background:#FC4B4B!important;
}

/*公用start*/
.fl {float:left;}
.fr {float:right;}
.clearfix:after {
    content:"";
    display: block;
    clear:both;
    height:0;
    visibility: hidden;
}
.clearfix {
    zoom:1;
}
.font12 {
    font-size: 12px;
    letter-spacing: 0.6px;
}
.font13 {
    font-size: 13px;
    letter-spacing: 1px;
}
.font14 {
    font-size: 14px;
    letter-spacing: 1px;
}
.font16 {
    font-size: 16px;
    letter-spacing: 1px;
}
.color-blue {
    color: #1F8CEB;
}
.color-red {
    color: #FF0000
}
.color-grey-deep {
    color: #28334B;
}
.color-grey-middle {
    color: #62778C;
}
.color-grey-light {
    color: #8DA2B5;
}


.buttonType2:hover {background-color: #DDE5ED!important;border-color: #D3DBE3!important;}
.buttonType2:active {background-color: #D3DBE3!important;border-color: #D3DBE3!important;}

.disabled {
    opacity: 0.5;
    filter: alpha(opacity = 50);
    pointer-events: none;
    cursor: not-allowed;
}
/*公用end*/


body {
  margin:0;
}

.img_bgmask {
    position: fixed;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    background-color: rgba(0,0,0,.6);
    filter: progid:DXImageTransform.Microsoft.gradient(startcolorstr=#19000000,endcolorstr=#19000000);
    z-index: 1000;
    text-align:center;
    display:none;
}
/* .img_bgmask:before {
    content:"";
    vertical-align: middle;
    display: inline-block;
    height:100%;
} */

.img_bgmask .view_img_wrap {
    position: absolute;
    left:50%;
    top:50%;
    width:100%;
    vertical-align: middle;
    cursor:zoom-out;
    cursor:-webkit-zoom-out;
}
.img_bgmask .view_img_wrap img {
    width:100%;
    height:100%;
    position: relative;
    z-index: -1;
}
.img_bgmask .close_bgmask {
    position: absolute;
    right: 0px;
    top: 0px;
    z-index: 10;
    height: 40px;
    width: 40px;
    background: url(../image/png/close_bgmask.png?3) center center no-repeat;
}
.img_bgmask .close_bgmask:hover {
    background-color: #f00;
}
#pcWrap .btnHover:hover {background-color:rgba(255,255,255,.1);filter:progid:DXImageTransform.Microsoft.gradient(startcolorstr=#19FFFFFF,endcolorstr=#19FFFFFF);}
#pcWrap .btnHover:active {background-color:rgba(0,0,0,.1);filter:progid:DXImageTransform.Microsoft.gradient(startcolorstr=#19000000,endcolorstr=#19000000);}

#pcWrap {
    overflow: hidden;
}
.pc-visitor >div {
    height:100%;
}

/*#pcWrap {width:400px;height:420px;position:relative;background-color:yellow;}*/



/*排队等待的头部start*/

.line-up{display:none;z-index:101;background: #fffadd;height: 60px;padding:10px 15px 15px;box-sizing: border-box;width: 100%;position:absolute;left:0;top:0;border-bottom:1px solid #E5E0C6;}
.line-up>div{display: inline-block;vertical-align: middle;}
.line-up>div>p{margin-bottom: 9px;height: 12px;line-height: 12px;}
.line-up>div h6{height:18px;line-height: 18px;font-weight:normal;}
.line-up>div h6 span{font-size: 18px;vertical-align:-2px;line-height:18px;padding-left: 5px;}
.line-up>div a{border:1px solid #dde5ed;border-radius: 2px;padding:2px 6px;background: #fff;cursor: pointer;margin-left:10px;}
.line-up>div.line-up-btnGroup {top: 30px; right: 10px;position: absolute;}

/*排队等待的头部end*/

/*与客服对话中的头部start*/
.kf-talking,.robot-talking {box-sizing: border-box;z-index: 100;width: 100%;padding-left: 15px;background: #FFFFFF;height: 40px;line-height: 40px;font-size: 14px;color: #28334B;letter-spacing: 0.5px;  }
.robot-talking {display:none;}
.kf-talking .buttonType2 , .robot-talking .buttonType2 {cursor:pointer;text-align:center;width:60px;height:24px;line-height: 22px;  border-radius: 2px;border:1px solid #EDEDED;margin-top: 8px;margin-right: 15px;font-size: 12px; color: #6E7B8A; letter-spacing: 0.2px;}
/*.kf-talking .kf-name {font-size: 14px;color: #D8681F;letter-spacing: 0.5px;line-height: 21px;  }*/
.show {display:block;}
/*与客服对话中的头部end*/



/* 聊天前信息填写 and 留言 start*/
.before-talk ,
.leave-message {display:none;width:100%;margin:0 auto;padding-top:15px;box-sizing: border-box;padding-left:20px;padding-right:20px;}

.message-h {letter-spacing: 0.2px;line-height: 20px;margin-bottom:5px;word-wrap: break-word;word-wrap: break-word;}
/*.leave-msg {color:#3a3c4c;margin-bottom:5px;}*/

.message-name {margin-bottom: 5px;margin-top: 10px;position: relative;}
.message-name label {vertical-align: top;}

.before-talk input ,
.leave-message input {border:1px solid #d3d9e0;background:#fff;width:100%;height:28px;line-height: 26px;font-size:13px;padding-left:5px;box-sizing:border-box;outline: 0;border-radius: 2px;}

.before-talk input:focus,
.leave-message input:focus,
.before-talk textarea:focus,
.leave-message textarea:focus {border-color: #C0C6CC;}

.before-talk .textarea,
.leave-message .textarea,
.before-talk textarea,
.leave-message textarea {border-radius:2px;border:1px solid #d3d9e0;background:#fff;width:100%;height:74px;font-size:14px;padding:3px;box-sizing:border-box;overflow-x: hidden;overflow-y: auto;resize:none;outline: 0;word-break: break-all;}

.isLeave-msg {display:none;}
.message-btn {display: block;margin-top:20px;background:#1e89e6;border-radius: 2px;height: 30px;line-height: 30px;text-align: center;color:#fff;font-size: 14px;cursor: pointer; margin-bottom: 30px;}
.prevent-send {cursor:not-allowed;opacity: 0.6; background: #1E89E6 ; border-radius: 2px;filter:alpha(opacity=60);}
.message-alert {float: right;margin-top:54px;font-size:12px;color:#434c5e;opacity: 0.3;filter:alpha(opacity=30);margin-bottom: 8px;}
.loading {background:#1e89e6 url(../image/png/loading8.gif?2) center center no-repeat;background-image:url(../image/svg/loading9.svg?4),none;}

.before-talk .message-error,
.leave-message .message-error {background: #FCEDEF;}

.before-talk>p>a,
.leave-message>p>a {display: none;}

.before-talk>p>a.error-alert,
.leave-message>p>a.error-alert {
    display: block;
    position: absolute;
    font-size: 12px;
    color: #ff0000;
    right: 0;
    top: 0px;
}

.leaveMsg-suc {position:relative;display: none;}
.leaveMsg-suc .leaveBg {position:absolute;left:50%;top:60px;width:120px;height:120px;background:url(../image/png/ly_suc.png) no-repeat;margin-left: -60px;}
.leaveMsg-suc .suc-text {padding-top: 180px;}
.leaveMsg-suc p {text-align: center;margin-bottom:10px;}
.leaveMsg-suc .close-suc {text-align: center;padding-top:16px;}
.leaveMsg-suc .close-suc>span {cursor:pointer;display:inline-block;height:24px;border: 1px solid #DDE5ED;border-radius: 2px;line-height: 22px;cursor:pointer;padding: 0px 5px;}
.leaveMsg-suc .close-suc>p {margin-top:6px;line-height: 15px;}










.leaveObj-wrap {
    display: none;
}
.lword-object-wrap {
    position:relative;
    width:100%;
    font-size: 12px;
    color: #28334B;
    letter-spacing: 0.63px;
}
.lword-object-wrap .lword-object {
    border:1px solid #d3d9e0;width:100%;background:#fff;height:28px;line-height: 26px;font-size:13px;padding-left:5px;
    border-radius: 2px;
    cursor:pointer;
}
.lword-object-wrap .lword-object:after {
    content: "";
    position: absolute;
    right: 5px;
    top: 11px;
    border-left: 4px solid transparent;
    border-right: 4px solid transparent;
    border-bottom:none;
    border-top: 5px solid #466080;
}
.lword-object-wrap.is_appoint_group .lword-object-lists {
    width:100%;
}
.lword-object-wrap.is_appoint_group .person-lists {
    display: none;
}
.lword-object-wrap.is_appoint_group .lword-object-list {
    display: none;
}
.lword-object-wrap .lword-object-list {

    background: url(../image/png/getList.png) right center no-repeat;
    background-image: url(../image/svg/getList.svg),none;
}
.lword-object-wrap.is_appoint_group .lword-object-list:after {
    background-image: none;
}
.lword-object-wrap .lword-object-lists {
    position: absolute;
    left: 0;
}
.lword-object-wrap .person-lists {
    right: -152px;
    top:-1px;
    width: 152px;
    overflow: hidden;
}
.lword-object-wrap ul {
    display: none;
    position: absolute;
    top: 30px;
    width: 50%;
    background: #fff;
    z-index: 1;
    border: 1px solid #D3D9E0;
    padding:5px 0;
    cursor:pointer;
}
.lword-object-wrap ul li {
    padding: 0 10px;
    height: 24px;
    line-height: 24px;
    overflow: hidden;
}
.beSelected {
    background: #F2F2F2;
}
.lword-object-wrap ul li:hover {
    background-color: #E7F4FD;
}

/*留言end*/



/*手动选择start*/

.select-customer{display: none;padding: 10px 15px;}
.select-customer h6{font-weight: normal;letter-spacing: 0.2px;margin-bottom: 10px;}
.select-customer .groups>p{background:url(../image/png/group-open.png?1) 0 2px no-repeat;background-image: url(../image/svg/group-open.svg),none;padding-left:17px;margin-bottom: 10px;font-size:12px;color: #28334B;cursor: pointer;}
.select-customer .groups>p.slide-down {background-image: url(../image/png/group-close.png?1);background-image: url(../image/svg/group-close.svg),none;}
.customer-lists{margin-left:17px;overflow:hidden;margin-bottom: 10px;line-height: 12px;}
.customer-lists a{display:inline-block;margin-bottom: 5px;margin-right: 15px;height: 12px;cursor: pointer;}
.customer-lists a label {cursor:pointer;}



/*手动选择end*/






/*连接断开start*/

.connectionFail {display:none;position:absolute;left:0;top:0px;min-height:30px;width:100%;text-align:center;line-height:30px;background: #FDECDF;border-bottom: 1px solid #E5E0C6;letter-spacing: 0.2px;z-index:100;}
.connectionFail span.close {width:20px;height:20px;position:absolute;right:10px;top:5px;background:url(../image/png/closeBg.png) no-repeat;cursor:pointer;}

/*连接断开end*/

/*异常start*/

.toasts {display:none;position:absolute;left:0;top:210px;height:40px;width:100%;margin-top: -20px;text-align: center;z-index: 100;}
.toasts>div {display:inline-block;padding:0 15px;height:100%;max-width:100%;background:rgba(31,37,50,.9);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr=#e51F2532,endColorstr=#e51F2532);line-height: 40px;color: #FFFFFF;letter-spacing: 0.72px; border-radius: 2px;}
.toasts>div span.toastsBg {margin-right:5px;width:14px;height:14px;display:inline-block;background:url(../image/png/toasts.png) no-repeat;background-image: url(../image/svg/toasts.svg),none;background-size: 100%;line-height: 40px;}
.toasts>div span {vertical-align: middle;height:100%;line-height: 40px;}

/*异常end*/



/* 聊天窗口部分start*/
.pc-visitor-main{
    overflow:hidden;
    box-sizing: border-box;
    position: relative;
    padding: 0;
    height: 329px;
}

.guanggao-area {
    margin: 0 auto 16px;
    border: 1px solid #DDE5ED;
    padding: 5px;
    font-size:12px;
    text-align: center;
    word-wrap: break-word;
    overflow:hidden;
}
.guanggao-area img {
    max-width: 100%;
    vertical-align: bottom;
}
.content-right-guanggao iframe {
    border: none;
    padding-top: 10px;
}
.pc-service{white-space: nowrap;margin-bottom: 15px;position: relative;max-width: 100%;}
.pc-service:after{content: "";display: block;clear: both;}
.pc-service>img{width:30px;height:30px;margin-right:8px;display: inline-block;vertical-align: top;}
.pc-service-left{
    display: inline-block;
    height: 100%;
    vertical-align: top;
    width: 38px;
    position: absolute;
    left: 0;
    top: 0;
}
.pc-service-left>img {
    width:30px;
    height:30px;
    border-radius: 20px;
}
.pc-service-right{ padding-left: 38px;padding-right: 38px;max-width: 100%;}
.pc-service-right>p{font-size:14px;color: #62778C;margin-bottom: 5px;height: 18px;overflow: hidden;}
.pc-service-right>p label{margin-right:10px;}
.pc-service-info{display:inline-block;max-width:100%;padding:10px 8px;background-color: #eff3f6;color: #28334B;border-radius: 4px;white-space: normal;font-size: 14px;word-break: break-word;word-wrap: break-word;}
.pc-service-info img {cursor:zoom-in;cursor:-webkit-zoom-in;vertical-align: middle;padding:0 2px;max-width:100%;}
.pc-time,.system-remind{text-align: center;margin-bottom: 15px;padding-left:15px;padding-right:15px;}
.system-remind a {margin:0 5px;}
.pc-time label {display:inline-block;padding: 5px 10px;font-size:12px;color: #8DA2B5;}
.system-remind label{display:inline-block;padding: 5px 10px;color: #62778C;background-color: #e9e9eb;border-radius: 4px;font-size:12px;text-align: left;}
.show_history {text-align: center;margin-bottom: 10px;}
.show_history label {display: inline-block;
    padding: 5px 10px;
    color: #62778C;
    border-radius: 4px;
    font-size: 12px;
    text-align: left;}
.show_history_hover a{cursor:pointer;}
.show_history_hover label:hover {color:#1F8CEB;}
.pc-time label a {color: #1F8CEB;cursor:pointer;}
.pc-close-time{text-align: center;margin-bottom: 15px;}
.pc-close-time label{display:inline-block;padding: 5px 10px;color: #62778C;background-color: #e9e9eb;border-radius: 100px;font-size:12px;}
.pc-customer{margin-bottom: 15px;max-width:100%;padding-left:38px;}
.pc-customer>p>label{margin-right:10px;}
/*如果用户有头像的话 就添加个hasAvatar*/
.pc-customer.hasAvatar {padding-right: 38px;background-position:right top;background-repeat: no-repeat;}

.pc-customer:after{content: "";display: block;clear: both;}
.pc-customer>p{text-align:right;font-size: 12px;color: #62778C;margin-bottom: 5px;}
.pc-customer-info {position:relative;float: right;max-width:100%;padding: 11px 8px;background-color: #1f8ce8;border-radius: 4px;font-size: 13px;color:#fff;word-break: break-word;}

.pc-customer-info .textWrap {word-wrap:break-word;}
.pc-customer-info img {vertical-align: middle;margin:0 2px;max-width:100%;/*cursor: zoom-in;cursor: -webkit-zoom-in;*/}
.pc-customer-info p {word-break: break-word;word-wrap: break-word;}
.pc-customer-info .info-status {display:block;cursor:pointer;position:absolute;left:-25px;top:13px;width:16px; height:16px;background:url(../image/png/loading.gif?2) no-repeat;background-size: cover;-ms-behavior: url(/backgroundsize.min.htc);}
.pc-customer-info .info-status.onError {background:url(../image/png/icon-status-error.png?10) no-repeat;background-image: url(../image/svg/icon-status-error.svg?10),none;}
.img_53kf_face {width:32px;height:32px;}
/*聊天窗口部分end*/

/*评价样式start*/
.evaluation{width:100%;height:127px;margin:0 auto 15px;border:1px solid #dde5ed; border-radius: 2px;overflow: hidden;}
.evaluation div p{color: #28334B;margin-bottom: 15px;margin-top:10px;height: 15px;font-size: 14px;text-align: center;}
.evaluation div p label{color: #FF6C60;}
.evaluation div ul{margin-bottom: 15px;text-align: center;}
.evaluation div ul:after{content: "";display: block;clear: both;}
.evaluation div ul li{cursor:pointer;height: 32px;width:32px;background:url(../image/png/star2.png) no-repeat;background-image: url(../image/svg/star2.svg?1),none;display: inline-block;margin-right: 16px;}
.evaluation div ul li.fifthStar {margin-right: 0;}
.evaluation div ul li.li-active{background:url(../image/png/star1.png) no-repeat;background-image: url(../image/svg/star1.svg),none;}
.evaluation li.li-active:hover {
    transform: scale(1.2);
    transition:.1s;
}
.evaluation div ul li:active {background:url(../image/png/star3.png) no-repeat;}
.evaluation-btn{cursor:pointer;color: #1F8CEB;display: block;border-top:1px solid #dde5ed;height: 38px;line-height: 38px;text-align: center;font-size: 14px;}
.evaluation-btn:hover {background: #EFF3F6;}
/*评价end*/





 /*表情外框start*/
.face-lists{position: absolute;bottom: 39px;left:10px;width: 324px;border:2px solid #dde5ed;box-sizing: border-box;z-index: 13;background-color: #fff;display: none;}
.face-lists p{width: 40px;height: 40px;line-height: 40px;float: left;text-align: center;}
.face-lists p:hover {background-color: #f3f3f4;}
.face-lists p img {width:32px;height:32px;cursor:pointer;vertical-align: middle;}
/*表情外框end*/


.file-img{position: relative;display: inline-block;vertical-align: middle;}
.file-img label{position: absolute;left: 0;top:0;height: 24px;width: 24px;cursor: pointer;}
#file-img{position: absolute;opacity: 0;font-size: 0;width: 0;height: 0;}

.file{position: relative;display: inline-block;vertical-align: middle;}
.file label{position: absolute;left: 0;top:0;height: 24px;width: 24px;cursor: pointer;}
#file{position: absolute;opacity: 0;font-size: 0;width: 0;height: 0;}

/*截图盒子start*/
.cutbox{position: absolute;left:10px;bottom:39px;width:140px;max-height: 244px;overflow-x: hidden;overflow-y: auto;box-sizing: border-box;border:2px solid #dde5ed;z-index: 13;background-color: #fff;display: none;}
.cutbox p {font-size: 12px;overflow: hidden;text-overflow:ellipsis;white-space: nowrap;box-sizing:border-box;height: 24px;line-height: 24px;padding-left: 6px;cursor: pointer;}
.cutbox p:hover{background-color: #dde5ed;padding-right: 0;}

.cutbox_mac{width: 200px; height: 56px; background: #fff; box-sizing: border-box; padding: 10px 0; bottom: 39px; position: absolute; left: 10px; border: 2px solid #dde5ed; z-index: 13; display: none; }
.cutbox_mac p{height: 16px; line-height: 16px; font-size: 12px; padding-left: 6px;}
/*截图盒子end*/


/*热点问题start*/
.service-help{position: absolute;left:18px;bottom:39px;width:200px;max-height: 244px;overflow-x: hidden;overflow-y: auto;box-sizing: border-box;border:2px solid #dde5ed;z-index: 13;background-color: #fff;display: none;}
.service-help p {font-size: 12px;overflow: hidden;text-overflow:ellipsis;white-space: nowrap;box-sizing:border-box;height: 24px;line-height: 24px;padding-left: 6px;cursor: pointer;}
.service-help p:hover{background-color: #dde5ed;padding-right: 0;}


/*热点问题end*/

/*关联问题start*/
.hasCallBack .guanlian-problem {bottom:120px;}
.guanlian-problem {position: absolute;left:10px;bottom:90px;width:300px;max-height: 200px;overflow-x: hidden;overflow-y: auto;box-sizing: border-box;border:2px solid #dde5ed;z-index: 13;background-color: #fff;display:none;    max-height: 244px;}
.guanlian-problem p {overflow: hidden;text-overflow:ellipsis;white-space: nowrap;box-sizing:border-box;height: 24px;line-height: 24px;padding-left: 6px;cursor: pointer;font-size:12px;}
.guanlian-problem p:hover{background-color: #dde5ed;padding-right: 0;}

/*关联问题end*/





.talk {display:block;position:relative;}
.sevice {
    height:100%;
    width:100%;
    overflow:auto;
}
.talk .mask {display:none;width:100%;height:100%;position:absolute;left:0;top:0;background:rgba(0,0,0,.4);z-index:14;}
.pc-talk {
    padding-top: 12px;
    position: relative;
    padding: 10px 10px;
    max-width:100%;
}
.pc-robot {
    /*display: none;*/
    padding-top: 12px;
    position: relative;
    padding: 10px;
    max-width:100%;
}

.pc-robot-reply{font-size: 13px;color: #28334B;line-height: 20px;font-weight: normal;}

.question-lists{margin-top:6px;}
.question-lists p{
    font-size:13px;
    color: #62778C;
    min-height: 20px;
    line-height: 20px;
}
.question-lists ul li{
    cursor: pointer;
    color: #1F8CEB;
    line-height: 24px;
    font-size: 13px;
    height: 24px;
    max-width: 250px;
    overflow: hidden;
    white-space: nowrap;
    text-overflow: ellipsis;
}
.question-lists ul li:hover {
    opacity: 0.8;
    filter:alpha(opacity=80);
}
.pc-robot-answer{font-size: 13px;color: #28334B;margin-bottom: 6px;}

.pc-robot-eval{position: relative;font-size:0;}
.pc-robot-eval>p{
    overflow: hidden;
    height: 32px;
    line-height: 30px;}
.pc-robot-eval .user-unuser {color: #8DA2B5;display:inline-block;overflow: hidden;height: 32px;line-height: 30px;font-size: 13px;}
.pc-robot-eval p a{
    text-align: left;
    float: left;
    font-size: 13px;
    color: #1F8CEB;
    width: 100px;
    height: 30px;
    cursor: pointer;
    line-height: 28px;
    padding-left: 46px;
    box-sizing: border-box;
    background: #fff;
    background-position: 30px;
    margin-right: 10px;
    border: 1px solid #dde5ed;
    border-radius: 2px;
}
.pc-robot-eval p a.user {
    background: #fff url(../image/png/used.png) 20px no-repeat;
    background-image: url(../image/svg/used.svg?1),none;
}
.pc-robot-eval p a.unuser {
    background: #fff url(../image/png/unused1.png?1) 20px no-repeat;
    background-image: url(../image/svg/unused1.svg?1),none;
}
.pc-robot-eval p a.unuser.active {background:#fff url(../image/png/unused.png?3) 20px no-repeat;background-image:url(../image/svg/unused.svg?3),none;}
.pc-robot-eval>div.df{font-size:13px;box-sizing:border-box;position: absolute;top:40px;background: #fff;width:260px;max-width:none;min-height: 70px;padding:5px 10px;display: none;z-index: 15;border-radius: 2px;border:1px solid #DDE5ED;}
.pc-robot-eval>div.df p{height:24px;font-size:13px;color: #62778C;margin-bottom:2px;border:0;}
.pc-robot-eval>div.df ul{overflow: hidden;}
.pc-robot-eval>div.df ul li{cursor:pointer;float: left;margin-right:10px;padding-left:20px;height: 34px;line-height: 36px;background:url(../image/png/unSelectBg.png) 0px 10px no-repeat;background-image:url(../image/svg/unSelectBg.svg),none;}
.pc-robot-eval>div.df ul li.selected {background:url(../image/png/selectedBg.png) 0px 10px no-repeat;background-image:url(../image/svg/selectedBg.svg),none;}
.pc-robot-eval>div.df ul li.otherOption {margin-right:0;}
.triangleUp {position:absolute;left:151px;top:-7px;width: 0;height:0;border-left: 10px solid transparent;border-right: 10px solid transparent;border-bottom: 7px solid #DDE5ED;}
.triangleUp:before {
    position: absolute;
    content: "";
    left: -10px;
    top: 1px;
    width: 0;
    height: 0;
    border-left: 10px solid transparent;
    border-right: 10px solid transparent;
    border-bottom: 7px solid #fff;
}

.upload-wrap {overflow:hidden;margin-bottom: 15px;}
.upload-file {position:relative;background: #FFFFFF;  border: 1px solid #DDE5ED;width:236px;padding:10px; border-radius: 2px;}
.upload-file .file-header {margin: 0 0 10px 0;}
.upload-file .fileSize {
    position: absolute;
    right:10px;
    top:10px;
}
.upload-file .fileSize,.upload-file .fileName {
    font-size: 12px;
    color: #28334B;
    letter-spacing: -0.19px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 170px;
    display: inline-block;
}
.uploadStatus { font-size: 12px; letter-spacing: -0.19px;}
.statusIcon {display:none;cursor:pointer;position:absolute;left:-25px;top:24px;width:16px; height:16px;background:url(../image/png/icon-status-error.png) no-repeat;background-image: url(../image/svg/icon-status-error.svg),none;}
.kf-uploadFile .statusIcon {right:-25px;}
.fk-uploadFile .statusIcon {left:-25px;}
.upload-file .process-wrap{margin-top:10px;}
.upload-file .process-wrap span {display: inline-block;}
.upload-file .process-wrap>span {vertical-align: middle;}
.upload-file .process-wrap .processLong {margin-right:5px;width:198px;height:4px;background: #DDE5ED;}
.upload-file .process-wrap .processSmall {width:0;height:100%;background:#60B975;}
.upload-file .upload-button {cursor:pointer;width:11px;height:11px;background:url(../image/png/upload-button-grey.png) no-repeat;background-image:url(../image/svg/upload-button-grey.svg),none; background-size: 100%;}
.upload-file .upload-button:hover {background:url(../image/png/upload-button-red.png) no-repeat;background-image:url(../image/svg/upload-button-red.svg),none;}
.upload-image {height:80px;width:80px;background:url(../image/png/uploadBg.png?1) center no-repeat;background-size:100%;position:relative; border-radius: 2px;border:1px solid #DDE5ED;}
.upload-image .process-wrap {position:absolute;bottom:0;left:0;width:100%;height:4px;background: #DDE5ED;}
.upload-image img {width:100%;height:auto;}
.upload-image .process-wrap .processSmall {display:inline-block;width:0;height:100%;background:#60B975;}
.upload-wrap>img {cursor: zoom-in;cursor: -webkit-zoom-in;max-width:280px;float:right;padding:5px;background:#DDE5ED;}


/*底部start*/


#pcWrap .pc-footer {
    height:95px;
    width: 100%;
    border-top:1px solid #DDE5ED;
    background:#fff;
}
.pc-footer .textarea{
    width: 100%;
    padding: 3%;
    outline: none;
    height: 45px;
    border: none;
    resize: none;
    overflow: hidden;
}
.talk.hasCallBack .pc-visitor-main {
    padding-bottom:125px;
}
.talk.hasCallBack .pc-visitor-footer .net_callBack {
    display: block;
}
.pc-visitor-footer .net_callBack {
    display: none;
    position:absolute;
    left:0;
    top:-30px;
    height:30px;
    width:100%;
    background: #F0EFF4;
    border-top:1px solid #DDDFE5;
    border-bottom:1px solid #DDDFE5;
    vertical-align: middle;
    line-height: 28px;
    font-size: 12px;
    padding:0 10px;
}
.pc-visitor-footer .net_callBack_wrap {
    display: inline-block;
    width:180px;
    height:24px;
    position:absolute;
    right:10px;
    top:2px;
    background: #FFFFFF;
    border-radius: 2px;
    overflow: hidden;
    font-size:0;
}
.pc-visitor-footer .net_callBack_input {
    width:120px;
    height:100%;
    padding-left:5px;
    position: relative;
    font-size: 12px;
    border: 1px solid #D3D9E0;
    border-right:none;
    border-radius:2px 0 0 2px;
    line-height: 22px;
}
.pc-visitor-footer .net_callBack_input.error {
    border: 1px solid #F44024;
}

.pc-visitor-footer .net_callBack_input:focus,.pc-visitor-footer .net_callBack_input:hover {
    border-color:#AFBAC8;
}
.pc-visitor-footer .net_callBack_input.error {
    border-color:#F44024;
}
.pc-visitor-footer .net_callBack_btn:hover {
    /* background-color:#c7506f; */
    opacity: 0.9;
    filter: alpha(opacity=90);
}

/* .pc-visitor-footer .net_callBack_btn:active {
    background-color:#ae3655;
} */
.pc-visitor-footer .net_callBack_btn {
    display: inline-block;
    width:60px;
    height:100%;
    position:absolute;
    right: 0;
    top:0;
    background: #CE3A5E;
    color:#fff;
    text-align: center;
    font-size:12px;
    line-height: 24px;
    cursor:pointer;

    border-radius:0 2px 2px 0;
}

#pcWrap .pc-visitor-footer .function-bar {position: absolute;left:0;bottom:8px;height:28px;padding-left: 10px;}
#pcWrap .hasCallBack .pc-visitor-footer .kf_input {
    bottom:130px;
}
#pcWrap .pc-visitor-footer .kf_input {
    min-width: 130px;
    position: absolute;
    left: 50%;
    bottom:100px;
    margin-left: -65px;
    overflow: hidden;
    margin-bottom:0;
    height:0px;
    transition:0.1s;
    opacity: 0;
    filter:alpha(opacity=0);
}
#pcWrap .pc-visitor-footer .kf_input.is_inputting {
    height:30px;
    opacity: 1;
    filter:alpha(opacity=100);
    padding: 0;
}

#pcWrap .pc-visitor-footer .function-bar .svgWrap ,
#pcWrap .pc-visitor-footer .function-bar .imgWrap {height: 100%;  }
#pcWrap .pc-visitor-footer .function-bar .svgWrap svg ,
#pcWrap .pc-visitor-footer .function-bar .imgWrap span {display: inline-block;width:24px;height:24px;margin-right: 8px;cursor: pointer;}
#pcWrap .pc-visitor-footer .function-bar .imgWrap {display: none;}
#pcWrap .pc-visitor-footer .function-bar .imgWrap span {background-repeat: no-repeat;background-position: left top;}
#pcWrap .pc-visitor-footer .function-bar .imgWrap span:hover {background-position: right top;}
#pcWrap .pc-visitor-footer .function-bar .imgWrap span.disabled:hover {background-position: left top;}
#pcWrap .pc-visitor-footer .function-bar .imgWrap label.active span {background-position: right top;}
/* #pcWrap .pc-visitor-footer .function-bar .imgWrap .active span.icon-hot {background-position: right top;} */
#pcWrap .pc-visitor-footer .function-bar .imgWrap span.icon-face { background-image: url(../image/png/icon-face.png); }
#pcWrap .pc-visitor-footer .function-bar .imgWrap span.icon-cut { background-image: url(../image/png/icon-cut.png); }
#pcWrap .pc-visitor-footer .function-bar .imgWrap span.icon-file { background-image: url(../image/png/icon-file.png); vertical-align: top;}
#pcWrap .pc-visitor-footer .function-bar .imgWrap span.icon-hot { background-image: url(../image/png/icon-hot.png); }
#pcWrap .pc-visitor-footer .function-bar .imgWrap span.icon-download { background-image: url(../image/png/icon-download.png); }
#pcWrap .pc-visitor-footer .function-bar .imgWrap span.icon-eval { background-image: url(../image/png/icon-eval.png); }
#pcWrap .pc-visitor-footer .function-bar .svgWrap svg:hover .svgColor {fill:#1F8CEB;}
#pcWrap .pc-visitor-footer .function-bar .svgWrap .disabled svg:hover .svgColor {fill:#8FA1B3;}
#pcWrap .pc-visitor-footer .function-bar .svgWrap svg.evaluation-icon:hover .svgStroke {stroke:#1F8CEB;}
#pcWrap .pc-visitor-footer .function-bar .svgWrap .disabled svg.evaluation-icon:hover .svgStroke{stroke:#8FA1B3;}
#pcWrap .pc-visitor-footer .function-bar label.active .svgColor {fill:#1F8CEB;}
#pcWrap .pc-visitor-footer .function-bar #file-picker {display: inline-block;width:24px;height:24px;margin-right:8px;}
/*#pcWrap .pc-visitor-footer .function-bar #file-picker .webuploader-pick {background:url(../image/svg/file-icon.svg?1) no-repeat;}*/
/*#pcWrap .pc-visitor-footer .function-bar #file-picker:hover .webuploader-pick {background:url(../image/svg/file-icon1.png) no-repeat;background-image: url(../image/svg/file-icon1.svg?1),none;}*/
.webuploader-pick {background:none;}
/* #pcWrap .pc-visitor-footer .function-bar #file-picker2 .webuploader-pick {background-image: url(../image/png/icon-file.png);}
#pcWrap .pc-visitor-footer .function-bar #file-picker2:hover .webuploader-pick {background-position: right top;} */
#pcWrap .pc-visitor-footer .function-bar .footer-text {position: absolute;top: -22px;text-align:center;height: 22px;line-height: 22px; overflow: hidden;width: 200px;z-index:-1;}
#pcWrap .pc-visitor-footer .function-bar .talk-function-bar {
    height:100%;
    width:100%;
    padding-top: 2px;
}
#pcWrap .pc-visitor-footer .function-bar .robot-function-bar {
    height:100%;
    width:100%;
    font-size:12px;
    line-height:28px;
    display: none;
}
#pcWrap .pc-visitor-footer .function-bar .robotLinkTo {
    display: inline-block;
    height: 24px;
    line-height:24px;
    padding-left:24px;
    cursor:pointer;
    margin-right:10px;
}
#pcWrap .pc-visitor-footer .function-bar .robotLinkTo:hover {
    color:#1F8CEB;
}
#pcWrap .pc-visitor-footer .function-bar .robotLinkTo.robotToLword {
    background:url(../image/png/toLword.png) no-repeat;background-image: url(../image/svg/toLword.svg),none;
}
#pcWrap .pc-visitor-footer .function-bar .robotLinkTo.robotToLword:hover {
    background:url(../image/png/toLword2.png) no-repeat;background-image: url(../image/svg/toLword2.svg),none;
}
#pcWrap .pc-visitor-footer .function-bar .robotLinkTo.robotToKF {
    background:url(../image/png/toKF.png) no-repeat;background-image: url(../image/svg/toKF.svg),none;
}
#pcWrap .pc-visitor-footer .function-bar .robotLinkTo.robotToKF:hover {
    background:url(../image/png/toKF2.png) no-repeat;background-image: url(../image/svg/toKF2.svg?1),none;
}
.footer-text span {
    font-size: 12px;
    color: #fff;
    z-index: 1;
    height: 100%;
    padding: 0 5px;
    display: inline-block;
    background-color: #000;
    opacity: 0.8;
    filter: alpha(opacity=80);
    border-radius: 2px;
    line-height: 22px;
}
#pcWrap .pc-visitor-footer .inputArea textarea { width: 100%;height: 75px;padding:8px 15px;font-size: 14px;color: #28334B;letter-spacing: 0.28px;line-height: 19px;border: none;outline: none;resize: none;}
#pcWrap .pc-visitor-footer .inputArea .please_input {
    display: inline-block;
    position: absolute;
    left: 0;
    top: 4px;
    z-index: 11;
    padding-left: 10px;
    height: 20px;
    line-height: 20px;
}
#pcWrap .pc-visitor-footer .maskArea {
    position: absolute;
    left: 0;
    bottom: 0%;
    width: 100%;
    height: 94px;
    text-align: center;
    background: #fff;
    z-index: 201;
    line-height: 94px;
    font-size: 15px;
    color: #28334B;
    letter-spacing: 0.6px;
}
#pcWrap .pc-visitor-footer .beStopped {
    position: absolute;
    left: 0;
    bottom: 0%;
    width: 100%;
    height: 94px;
    text-align: center;
    background: #fff;
    z-index: 13;
    line-height: 94px;
    font-size: 15px;
    letter-spacing: 0.78px;
}

#pcWrap .pc-visitor-footer .maskArea>span {
    display: inline-block;
    /*vertical-align: middle;*/
    /* line-height: 18px; */
    text-align: left;
    padding: 0 20px;
}
#pcWrap .pc-visitor-footer .maskArea>span>span {
    cursor:pointer;
}







/*底部发送消息按钮start*/
.submit-btn-wrap{overflow:hidden;position:absolute;right:10px;bottom:8px;width: 60px;height: 28px;background-color: #1e89e6;border-radius: 2px;color:#fff;cursor: pointer;display: inline-block;text-align: center;line-height: 28px;vertical-align: middle;}
.submit-btn-wrap .submit-btn {position:absolute;left:0;top:0;width:100%;height:100%;}
/*底部发送消息按钮end*/
 .toDeveloper {
    font-size: 12px;
    line-height: 30px;
    color: #8DA2B5;
    padding-left: 5px;
    text-decoration: none;
    opacity: 0.6;
}
.by53kf {
    display:none;
    position: absolute;
    width: 340px;
    height: 26px;
    bottom: 0px;
    text-align: right;
    line-height: 26px;
    background: #F8F7F7;
}
/*底部end*/





.newWindow {
    position:relative;
    left:0;
    top:0;
    width:360px;
    height: 424px;
    background:#fff;
    box-shadow: 0 0 20px 0 rgba(0,0,0,.15);
    -moz-box-shadow: 0 0 20px 0 rgba(0,0,0,.15);
    -webkit-box-shadow: 0 0 20px 0 rgba(0,0,0,.15);
    border-radius: 2px;
    overflow: hidden;
    box-sizing: content-box;
}
.newWindow.window_size400 {
    height:364px;
}
.newWindow .window-header {
    width:100%;
    position:absolute;
    left:0;
    top:0;
    background: #1f8ceb url(../image/png/logo.png) no-repeat 10px;
    background-image: url(../image/svg/logo.svg) ,none;
    padding-left: 42px;
    font-size: 14px;
    color: #fff;
    height: 36px;
    line-height: 36px;
    font-weight: normal;
}
.newWindow .window-header .company-name {display: inline-block;width: 250px;overflow: hidden;text-overflow: ellipsis;white-space: nowrap;height:100%;line-height:36px;}
.newWindow .window-header .pc-new {
    background: url(../image/png/newWindow.png) center no-repeat;
    background-image: url(../image/svg/newWindow.svg),none;
    position: absolute;
    width: 36px;
    height: 36px;
    cursor: pointer;
    right: 40px;
    top: 0;
}
.newWindow .window-header .pc-hide {
    background: url(../image/png/to-minWindow.png) center no-repeat;
    background-image: url(../image/svg/to-minWindow.svg),none;
    position: absolute;
    width: 36px;
    height: 36px;
    cursor: pointer;
    right: 0px;
    top: 0;
}
.newWindow .window-header .pc-new:hover,.newWindow .window-header .pc-hide:hover {
    background-color: rgba(255,255,255,.1);
    filter: progid:DXImageTransform.Microsoft.gradient(startcolorstr=#19FFFFFF,endcolorstr=#19FFFFFF);
}
.newWindow .window-content {
    font-size: 0;
    height: 100%;
    width: 100%;
    background:#FFFDFB ;
    background-image: linear-gradient(-180deg, #FFFDFB 12%, #F8F7F7 90%);
}
.newWindow .window-content>div {display: inline-block;height:540px;}
.newWindow .window-content .content-left {
    position:relative;
    float:left;
    width: 100%;
    height: 100%;
}
.newWindow .window-content .content-right {
    float:left;
    width:240px;
    vertical-align: top;

    position: absolute;
    right: 0;
    top: 0;
    height: 100%;
    padding-top:60px;
}
.newWindow .window-content .content-right .content-right-top {
    height:40px;
    position: absolute;
    left: 0;
    top: 60px;
    width: 100%;
}
.newWindow .window-content .content-right .content-right-top>div{cursor:pointer;text-align:center;display:inline-block;line-height: 40px;letter-spacing: 0;}
.newWindow .window-content .content-right .content-right-top .content-right-top-com_intro {border-bottom:1px solid #DDE5ED;width:100%;font-size: 14px;color: #28334B;letter-spacing: 0;}
.newWindow .window-content .content-right .content-right-top .content-right-top-kf_intro {width:50%;border-bottom:1px solid #DDE5ED;border-left:1px solid #DDE5ED;display: none;}
.newWindow .window-content.on-talking .content-right .content-right-top .content-right-top-kf_intro {display: inline-block;}
.newWindow .window-content.on-talking .content-right .content-right-top .content-right-top-com_intro.active {width:50%;border-bottom: none;}
.newWindow .window-content.on-talking .content-right .content-right-top .content-right-top-com_intro {width:50%;border-bottom:1px solid #DDE5ED;}
.newWindow .window-content.on-talking .content-right .content-right-top .content-right-top-kf_intro.active {
    border-bottom: none;
    height: 40px;
    line-height: 40px;
}
.newWindow .window-content.on-talking .content-right .content-right-top .content-right-top-kf_intro {width:50%;border-bottom:1px solid #DDE5ED;box-sizing: border-box;margin-left: -1px;}


.newWindow .window-content .content-right .content-right-mid {
    padding:10px;
    height:100%;
    color: #28334B;
    letter-spacing: 0;
    line-height: 20px;
    overflow: auto;
}
.newWindow .window-content .content-right .content-right-mid img {
    max-width: 210px;
}
.newWindow .window-content .content-right .content-right-mid-wrap {
    height: 100%;
    width: 100%;
    padding-top: 40px;
    padding-bottom: 170px;
}
.newWindow .window-content .content-right .content-right-kf_content {display:none;}
.newWindow .window-content .content-right .content-right-kf_content .kf-head {text-align: center;}
.newWindow .window-content .content-right .content-right-kf_content .kf-head img {vertical-align: top;border-radius:2px;}
.newWindow .window-content .content-right .content-right-kf_content .kf-head p {
    color: #000000;letter-spacing: 0.63px;text-align: center;
    height:12px;
    line-height: 12px;
    margin:5px 0 10px;
}
/*.newWindow .window-content .content-right .content-right-kf_content .kf-info {font-size: 12px;}*/
.newWindow .window-content .content-right .content-right-kf_content .kf-info>div {height:28px;line-height:28px;padding-left: 60px;position:relative;}
.newWindow .window-content .content-right .content-right-kf_content .kf-info>div>div {word-break:break-word;word-wrap: break-word;}
.newWindow .window-content .content-right .content-right-kf_content .kf-info .info-first {
    position:absolute;left:0;
    top: 5px;
    height: 18px;
    line-height: 18px;
    color: #62778C;
}
.newWindow .window-content .content-right .com_content_title {font-size: 14px;}
/*.newWindow .window-content .content-right .company-content {font-size: 12px;}*/



.newWindow .window-content .content-right .content-right-guanggao {
    overflow:hidden;
    height:170px;
    position: absolute;
    left: 0;
    bottom: 0;
    width: 100%;
}
.newWindow .window-content .content-right .content-right-guanggao-innerWrap {
    margin: 0 10px;
    height: 100%;
    position: relative;
    border-top: 1px solid #DDE5ED;
    overflow: hidden;
}
.newWindow .window-content.on-talking .content-right .content-right-guanggao {display: block;}
.newWindow .window-content .content-right .content-right-guanggao ul {position:absolute;left:0;top:10px;width:880px;height:150px;overflow: hidden;}
.newWindow .window-content .content-right .content-right-guanggao ul li {float:left;height:100%;width:220px;text-align:center;}

.newWindow .window-content .content-right .content-right-guanggao ul li:before {
    content:"";
    height: 100%;
    vertical-align: middle;
    display: inline-block;
}

.newWindow .window-content .content-right .content-right-guanggao ul li img {border:none;outline:none;max-width:220px;margin:auto 0;vertical-align: middle;max-height: 150px;}
.newWindow .window-content .content-right .content-right-guanggao .guanggao-bottom {position:absolute;bottom:15px;left:0;width:100%;height:14px;padding:0 10px;text-align: center;}
.newWindow .window-content .content-right .content-right-guanggao .dotWrap {
    display:inline-block;height:14px;
    background:rgba(0,0,0,.4);
    filter:progid:DXImageTransform.Microsoft.gradient(startcolorstr=#66000000,endcolorstr=#66000000);
    border-radius:7px;
    -webkit-border-radius: 7px;
    -moz-border-radius: 7px;
    line-height: 14px;padding:0 12px;}
.newWindow .window-content .content-right .content-right-guanggao .dotWrap i {transition:0.5s;cursor:pointer;margin:0 3px;display:inline-block;width:6px;height:6px;background:#fff;opacity:0.6;filter:alpha(opacity=60);vertical-align: middle;border-radius: 3px;}
.newWindow .window-content .content-right .content-right-guanggao .dotWrap i.active {width:14px;opacity:1;filter:alpha(opacity=100)}
.newWindow .window-content .content-right .content-right-guanggao .dotWrap i:hover {opacity:0.8;filter:alpha(opacity=80)}

.company-content {word-wrap:break-word;}

.before-talk {display: none;}
.leave-message {display:none;}
/*.talk {display: none;}*/
.select-customer {display: none;}
/*.pc-robot {display: none;}
.pc-talk {display: none;}*/
.disabled svg.function-icon.evaluation-icon.function-icon-eval,.disabled svg.function-icon.icon-cut,.disabled svg.function-icon.icon-hot,.disabled svg.function-icon.download{
    cursor: not-allowed!important;
    pointer-events: auto;
}
.disabled .upload_copy{
    cursor: not-allowed!important;
    pointer-events: auto;
}
.qr_code_53kf {margin-left: 10px;height: 16px!important;width: 16px!important;vertical-align: -4px;display: inline-block;position: relative;background:url(../image/png/QR.png) no-repeat center;background:url(../image/svg/QR.svg),none}
.qr_code_53kf:hover{background:url(../image/png/QR-hover.png) no-repeat center;background:url(../image/svg/QR-hover.svg),none}
.qr_code_53kf:hover{color:#4c9fff;}
.qr_box_53kf{width: 110px;border-radius: 2px; border:1px solid #CED5E0; height: 127px; background: #fff;text-align:center; display: none;position: absolute;bottom: 21px;left: -45px;z-index:1}
.qr_box_53kf .qr_img_53kf{width: 108px; height: 108px; margin:0 auto; border-radius: 2px;display: block; }
.qr_box_53kf .qr_img_53kf img{width:100%; height:100%;display:block;}
.qr_box_53kf em{font-style:normal; font-size: 12px; color:#1D364B; line-height: 12px; display: block;}
.sm_triangle{position: absolute;left:0;bottom:0;opacity: 0.6;border-bottom: 10px solid #466080; border-right: 10px solid transparent;}
.triangle_to53{display:none;position: absolute;left:0;bottom:0;font-size: 12px;color: #FFF; letter-spacing: 0.6px; line-height: 12px;background: #353a46;cursor: pointer;text-decoration: none;overflow: hidden;}
.upload_copy{z-index: 200}


.edui-upload-video{
    max-width: 100% !important;
    height: auto !important;
}
.pc-service-right label{
    max-width: 200px;
    overflow: hidden;
    display: inline-block;
    text-overflow: ellipsis;
    float: left;
    white-space: nowrap;
}
.groups{
    box-sizing:border-box;
    padding-bottom: 25px;
}

.groups .slide-down,.lword-object-wrap .lword-object{
   overflow: hidden;
   text-overflow: ellipsis;
   white-space: nowrap;
}
.customer-lists>p{
   overflow: hidden;
}
.customer-lists>p>a,.customer-lists>p>font{
   font-size: 12px;
   height: 18px;
   line-height: 18px;
   float: left;
   margin-right: 5px;
}
.customer-lists>p>a{
   max-width: 230px;
   overflow: hidden;
   text-overflow: ellipsis;
   white-space: nowrap;
}
.audiobtn{
    width: 130px;
    border-radius: 4px;
    height: 30px;
    background: #23AD3E;
    cursor: pointer;
    position: relative;
}
.audiobtn .audio_log{
    width: 30px;
    height: 30px;
    position: absolute;
    left: 0;
    top: 0;
    background-image: url('../image/png/audio1.png');
    background-position: center center;
    background-size: cover;
}

.audiobtn.audio_play .audio_log{
    background-image: url('../image/png/audioloop.gif');
}


.form_btn_box {
    width: 100%;
    display: inline-block;
    padding-bottom: 30px;
    text-align: center;
}
.form_option_btn {
    font-size: 12px;
    margin: 0 4px 8px 4px;
    color: #3B99FC;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 280px;
    display: inline-block;
    height: 32px;
    line-height: 30px;
    border: 1px solid #3B99FC;
    border-radius: 2px;
    background: #FFF;
    padding: 0 10px;
    text-align: center;
    cursor: pointer;
}
.form_option_btn:hover{
 background: #3B99FC;
 border-color: #3B99FC;
 color: #FFF;
}

.from_box{
 position: relative;
 height: 28px;
 border-radius: 4px;
 font-size: 12px; 
 margin-bottom: 5px;
 width: 212px;
}
.from_input{
 height: 28px;
 border-radius: 2px;
 width: 100%;
 padding: 0 10px;
 border: 1px solid #CED5E0;
}
.from_box.form_phone.ischeck{
 padding-right: 90px;
 box-sizing: border-box;
}
.phone_ver_code{
 position: absolute;
 right: 0;
 top: 0;
 background: #3B99FC;
 color: #FFF;
 height: 28px;
 text-align: center;
 line-height: 28px;
 width: 85px;  
 cursor: pointer;
 border-radius:2px;
 display: none;
}
.from_box.form_phone.ischeck .phone_ver_code{
 display: block;
}
.phone_ver_code:hover{
 background: #4DA2FD;
}
.phone_ver_code:active{
 background: #3489E2;
}
.form_send{
 width: 100%;
 display: inline-block;
 height: 28px;
 line-height: 26px;
 border: 1px solid #3B99FC;
 border-radius: 2px;
 color: #FFF;
 background: #3B99FC;
 padding: 0 10px;
 text-align: center;
 cursor: pointer;
}
.form_send:hover {
    background: #4EA3FC;
    border-color: #4EA3FC;
}
.form_send:active {
    background: #3489E2;
    border-color: #3489E2;
}
.form_loding{
 background:url(/style/chat/new2017/image/png/loading8.gif) center center no-repeat;
 background-image:url(/style/chat/new2017/image/svg/loading9.svg),none;
 width: 24px;
 height: 24px;
 display: inline-block;
}
.error_import{border: 1px solid #F44024 !important; }
.preview_loding{
 background:url(/style/chat/new2017/image/png/loading8.gif) center center no-repeat;
 background-image:url(/style/chat/new2017/image/svg/loading9.svg),none;
 width: 24px;
 height: 24px;
 display: inline-block;
}
.guide_f{
   background:#FFF;border: 1px solid #CED5E0;max-width: 300px;padding: 8px;
}

/*图标颜色和气泡样式兼容*/
.submit-btn-wrap{
   width:  auto;
   min-width: 60px;
   max-width: 120px;
   padding: 0 10px;
}
.pc-service-info {
    border-radius: 8px 8px 8px 8px;
}
.pc-customer-info {
    border-radius: 8px 8px 8px 8px;
}
.system-remind label{
    background: #EFF3F6 !important;
}
#pcWrap .pc-visitor-footer .maskArea>span{
   vertical-align: middle !important;
   line-height: 18px !important;
}
/* .pc-talk{
   padding-bottom: 0 !important;
} */
 .pc_talk_content{
    /* padding-bottom: 0 !important; */
 }
    /* 访客表单 */
 .phone_visitor_form{margin: 12px auto;border:1px solid #CED5E0;border-radius: 2px;width: 296px;padding: 12px 16px;background: #fff}
 .phone_visitor_form .visitor_form_title{width: 100%;height:20px;text-align: center;font-size:14px;line-height: 20px; overflow: hidden;text-overflow: ellipsis; white-space: nowrap;margin-bottom: 12px}
 .phone_visitor_form .visitor_form_ques{width: 100%;margin-bottom: 12px}
 .phone_visitor_form .visitor_form_ques input{width: 100%;border:1px solid #CED5E0;border-radius: 2px;height: 28px;padding-left: 5px;font-size: 12px;}
 .phone_visitor_form .visitor_form_ques input:focus{border-color:#AFBAC8;}
 .phone_visitor_form .visitor_form_ques .tip_error{font-size: 12px;text-align: left;width: 100%;height: 18px;line-height: 18px;color: #F44024;margin-top: 4px;display: none}
 .phone_visitor_form .visitor_form_ques.single_choose{position: relative;}
 .phone_visitor_form .visitor_form_ques.single_choose .slide_down_btn{position:absolute;width: 16px;height: 16px;top: 7px;right: 5px}
 .phone_visitor_form .visitor_form_ques.single_choose .slide_down_btn:after{content: '';height: 0;width: 0;position: absolute;right: 5px;top: 50%;border: 4px solid transparent;border-top: 5px solid #466080;border-bottom: none;margin-top: -2px;}
 .phone_visitor_form .visitor_form_submit{width: 100%;border-radius: 2px;height: 40px;text-align: center;color: #fff;background: #218BFC;font-size: 14px;line-height: 40px;cursor: pointer;}
 .phone_visitor_form .visitor_form_submit:active{background: #3489E2}
 .phone_visitor_form .visitor_form_select{width: 100%;border: 1px solid #CED5E0;border-radius: 2px;height: 28px;padding-left: 2px;font-size: 13px;outline: none}

 /* 2019.11.25 人工&机器人 窗口合并 */
 .pc_talk_content{
   padding-top: 12px;
   position: relative;
   padding: 10px 15px;
   max-width: 100%;
 }

 /* PC访客端自动识别 */
.pc-service-right .msg_btns{
    width: 100%;
    height: 26px;
    font-size: 12px;
    margin-top: 8px;
}
.pc-service-right .msg_btns .msg_btn{
    height: 26px;
    float: left;
    margin-right: 8px;
    cursor: pointer;
}
.pc-service-right .msg_btns .msg_btn .msg_act{
    color: #218BFC;
    height: 26px;
    line-height: 24px;
    padding: 0 8px;
    border-radius: 20px;
    border: 1px solid #D8DFEA;
}
.pc-service-right .msg_btns .msg_btn:hover .msg_act{
    background: #218BFC;
    color: #fff;
    border: 1px solid #218BFC;
}
.pc-service-right .msg_btns .msg_btn:active .msg_act{
    background: #1D7CE2;
    color: #fff;
    border: 1px solid #1D7CE2;
}
.pc-service-right .msg_btns .msg_wx_btn,.pc-service-right .msg_btns .msg_phone_btn{
    position: relative;
}
.pc-service-right .msg_btns .msg_wx_btn .wx_img{
    display: none;
    position: absolute;
    background:#fff;
    border-radius:2px;
    border:1px solid #CED5E0;
    padding: 8px;
    bottom: 30px;
    left: -22px;
    z-index: 99;
}
.pc-service-right .msg_btns .msg_wx_btn .wx_img img{
    width: 100px;
    height: 100px;
}
.pc-service-right .msg_btns .msg_wx_btn:hover .wx_img{
    display: block;
}
.pc-service-right .msg_btns .msg_wx_btn .copy_wx{
    width: 1px;
    height: 1px;
    position: absolute;
    opacity: 0;
}
.pc-service-right .msg_btns .msg_phone_btn .call_phone_box{
    display: none;
    position: absolute;
    width: 264px;
    height: 52px;
    background:#fff;
    border-radius:2px;
    border:1px solid #D8DFEA;
    bottom: 30px;
    padding: 10px 0 0 12px;
}
.pc-service-right .msg_btns .msg_phone_btn .call_phone_box input{
    float: left;
    width: 140px;
    height: 32px;
    border-radius: 2px 0px 0px 2px;
    border: 2px solid #218BFC;
    padding-left: 5px;
    font-size:14px;
}
.pc-service-right .msg_btns .msg_phone_btn .call_phone_box input.error{border-color:#F04134;color: #F04134}
.pc-service-right .msg_btns .msg_phone_btn .call_phone_box .call_phone_btn{
    float: left;
    width: 100px;
    height: 32px;
    background:#218BFC;
    border-radius:0px 2px 2px 0px;
    font-size: 14px;
    text-align: center;
    line-height: 32px;
    color: #fff;
}
span.emotion { width: 42px; height: 20px; padding-left: 20px; cursor: pointer;font-size: 14px; }
span.emotion:hover { background-position: 2px -28px }
.qqFace { margin-top: 4px; background: #fff; padding: 2px; border: 1px #dfe6f6 solid; }
.qqFace table td { padding: 0px; }
.qqFace table td img { cursor: pointer; border: 1px #fff solid; }
.qqFace table td img:hover { border: 1px #0066cc solid; }
.pc-footer .btn{
    float: right;
    background: #0066cc;
    color: #fff;
    width: 50px;
    text-align: center;
    height: 25px;
    line-height: 25px;
    margin: 0 7px 0;
    font-size: 14px;
    cursor: pointer;
}